Returns & Exchanges
At Oyela, we want you to love your fashion finds, which is why we offer a seamless 7-day return policy for all unworn and tagged items. If your purchase doesn't fit perfectly or meet your expectations, our hassle-free exchange process ensures you find your ideal style in no time.
Initiate Your Request
Log in to your Oyela account, navigate to 'My Orders', and select the item you wish to return or exchange within 7 days of delivery.
Prepare the Package
Securely pack the items in their original packaging, ensuring all brand tags, invoices, and hygiene seals remain intact and attached.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the return parcel at no extra cost.
Quality Check & Refund
After the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing