Frequently Asked Questions
Everything you need to know about your Oyela shopping experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 7-day hassle-free return policy on most items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight color variations may occur.
Can I cancel or modify my order after it's placed?
Orders can be cancelled within 2 hours of placement. Once the order has moved to the processing stage, we are unable to make modifications or cancellations.